Guiding Customer Conversations Program
Guiding Customer Conversations Program – The way you open a service conversation determines how the rest of the interaction will go!
If you position yourself to guide the customer conversation, you will have more success guiding it the way you need it to drive. For instance, the types of questions you ask, confirming what was said, refocusing the customer’s thoughts, and how to handle conflict.
In our program we will teach you how not to present unwelcome information, scripts to follow step-by-step to guide the conversation in the right direction. We will show you how to make every conversation with a customer count. This will help retain customers for years to come!
This program comes with 7 videos, 3 PowerPoints, and 4 PDFs for access.
You will receive a link and a login to the content after signup. You will receive a certificate of completion when completed.